Privacy Policy - Move Van

At Move Van, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

Personal Identification Information: Name, email address, phone number, and physical address.
Usage Data: Information on how you access and use our services, including IP address, browser type, and browsing patterns.
Payment Information: Credit card details and billing information, processed securely through third-party payment providers.
Location Data: Geographical location information to facilitate our moving services.

How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To execute and manage your moving requests effectively.
Improving Services: Analyzing usage data to enhance our offerings and user experience.
Communication: Sending updates, confirmations, and important notifications related to your move.
Security: Monitoring and ensuring the safety of our services and users.

Legal Basis for Processing Personal Data

Our legal basis for collecting and using your information depends on the type of information and how we use it. Generally, we process your data based on:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Compliance with legal requirements to which we are subject.
Legitimate Interests: Processing is necessary for our legitimate interests, provided that your interests do not override those.

Data Sharing and Disclosure

We may share your information with third parties in certain circumstances, including:

Service Providers: Trusted partners who assist us in operating our services, such as payment processing and data analysis.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data under certain conditions.
Restrict Processing: You can request that we restrict the processing of your personal information.
Data Portability: You can request the transfer of your personal data to another service provider.
Objection: You can object to the processing of your personal data based on legitimate interests.

To exercise these rights, please contact us using the information provided below.

Opting Out of Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure storage solutions. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Breach Response

In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities as required by applicable laws. We will take immediate steps to mitigate any potential harm and prevent future breaches.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

Minors' Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Cross-Border Data Sharing

When transferring data internationally, we ensure that the receiving parties provide an adequate level of data protection or implement appropriate safeguards, such as standard contractual clauses approved by regulatory authorities.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Effective Date

This Privacy Policy is effective as of April 27, 2024.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our services.

Types of Cookies We Use

Essential Cookies: Necessary for the operation of our services.
Performance Cookies: Collect information about how you use our services to improve performance.
Functional Cookies: Remember your preferences and settings.
Advertising Cookies: Deliver relevant advertisements based on your interests.

Children's Privacy

Protecting the privacy of children is especially important. We do not knowingly collect or solicit personal information from children under 18. If we discover that a minor has provided us with personal information, we will delete it immediately.

Parental Control

Parents and guardians can help protect their children's privacy by monitoring their online activities and helping set appropriate privacy settings.

Third-Party Services

We may use third-party services for analytics, advertising, and other purposes. These third parties may have access to your personal information as needed to perform their functions but are not permitted to use it for other purposes.

Analytics Providers

Our analytics providers help us understand how users interact with our services, enabling us to improve functionality and user experience.

Advertising Partners

Advertising partners may use cookies and similar technologies to build advertising profiles and deliver targeted ads based on your interests.

Your Consent

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Withdrawing Consent

You have the right to withdraw your consent to our processing of your personal information at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.